Refund and Returns Policy
Thank you for shopping at our store, Vervei. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy below.
All sales of digital products, such as SVG bundles, are final and non-refundable. Since our digital products are downloadable and cannot be physically returned, we cannot issue refunds. Please make sure to review the product description and sample images before making your purchase to ensure the product is right for you.
If you are not satisfied with a design service, please contact us within 14 days of delivery to discuss possible solutions. We will make reasonable efforts to address your concerns and find a solution that meets your needs. If we are unable to provide a satisfactory solution, we will issue a refund for the portion of the service that was unsatisfactory.
To initiate a refund or return, please contact us at [insert email address] within 14 days of your purchase or delivery. Please provide your order number and a brief explanation of the reason for the refund or return request. We will review your request and provide further instructions.
Once we receive your request, we will notify you of the approval or rejection of your refund or return. If approved, we will provide instructions for returning the product or issuing a refund.
Please note that you will be responsible for any shipping costs associated with returning a physical product.
If a refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions about our refund and returns policy, please contact us at [insert email address]. We are happy to help and want you to be completely satisfied with your purchase.
Thank you for shopping at Vervei!